Política de reembolso

We have a 30 day return policy, meaning you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us: info@rocketsofficial.store

 

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or if you receive the wrong item, so that we can assess the problem and resolve it.

 

Exceptions/non-returnable items
Some types of items cannot be returned, such as perishable goods (such as food, flowers or plants), personalized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately we cannot accept returns of sale items or gift vouchers.

 

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.